Cancellation & Returns
Shop with confidence.
Shop With Confidence
If for any reason you want to return your order or your order was not delivered on time or lost by Royal Mail we will fully refund you within 30 days.
We appreciate you buying from us. However, once an order is placed it can’t be cancelled. Nevertheless you can still contact us if you want to cancel an order. We may out of discretion cancel the order. If we can’t cancel the order you have 30 days to return the order for a full refund.
Exchanging orders or adding new products to orders
If your order can’t be cancelled you may still be able to exchange it with another item or add additional items. Contact us to exchange or add more products to your orders.
How do I return my item
Please inform us of your intention to return your product by contacting us first. When you contact us we will give you information about the postage process. Returned goods will only be accepted when we have been informed.
- Email us first to obtain postage details. Attach images of the order when you contact us.
- The product must be returned to us within 30 days of delivery to you.
- The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
- If you return your order within 14 days for any reason, we will fully refund you including the postage.
- If you return your order after 14 days but within 30 days we will refund you without the postage.
- If the item is damaged by Royal Mail we will fully refund you including the postage.
- We strongly recommend that you return the product to us by recorded post.
Orders are posted to UK mainland and Island addresses, Europe and worldwide. We are UK based and dispatch orders with Royal Mail. Dispatch time is one working day. Meaning orders are posted before 1PM are posted the same day, while orders after 1PM are posted the next working day. This is factored into the overall delivery duration. Orders are posted daily at 1PM excluding Saturday, Sunday and Bank holidays. FREE UK Delivery for orders above £50.