[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:25px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” el_class=”faq-page-title”][vc_column_text]

Click the chat button below to chat with us. Leave a message, enquiry or question regarding your hair and our hair specialist will contact you shortly. Remember to enter your email address.

[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column width=”1/2″][vc_tta_accordion style=”modern” active_section=”99″ no_fill=”true” title=”Delivery”][vc_tta_section title=”How do I get free UK delivery?” tab_id=”1576076907302-3959fc8e-b41b”][vc_column_text]We do offer free UK delivery with minimum order requirements. Periodically, we offer free delivery on all UK orders without a minimum order requirement. We also have free delivery coupons for international orders and for specific individuals. Contact us if you want to find out how to get unlimited free delivery.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship worldwide?” tab_id=”1576077026715-651aafea-ae80″][vc_column_text]Yes we do. We deliver products worldwide. There is an option to calculate the cost of UK delivery and worldwide shipping in the shopping cart.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which courier do we use?” tab_id=”1589883300690-46f07204-cc63″][vc_column_text]We use Royal Mail to deliver both UK and international orders. Depending on the postage, the delivery duration ranges from 1-5 working days for UK orders, 3-10 working days for European orders and up to 15 working days for other countries. Tracking number is provided depending on the postage.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where is my tracking number?” tab_id=”1589883592943-9038ce52-25fa”][vc_column_text]Certain orders have their tracking numbers automatically emailed and texted to the buyers. Check your spam box and mobile phone.

If you didn’t receive your tracking number contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where is my tracking number?” tab_id=”1592862290754-ff809b1c-5110″][vc_column_text]Certain orders have their tracking numbers automatically emailed and texted to the buyers. Check your spam box and mobile phone.

If you didn’t receive your tracking number contact us.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” active_section=”1″ collapsible_all=”true” title=”Others”][vc_tta_section title=”Contacting us” tab_id=”1593879765435-a221d667-9adf”][vc_column_text]Have a specific question?
Click the chat button below to chat with us. Leave a question regarding your hair with your email address and our hair colour specialist will message you back shortly. Or talk to our hair colour specialist on 020 3916 5351. Also check out our FAQs and List of Hair Colours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I have a promo code?” tab_id=”1592862549356-61df1dfe-d342″][vc_column_text]Use this promo code COLOUR2020.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour first to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”modern” active_section=”99″ no_fill=”true” title=”Cancellation, Exchange and Returns”][vc_tta_section title=”How can I cancel my order?” tab_id=”1589881758336-fda763df-e5a3″][vc_column_text]We appreciate you buying from us. However, once an order is placed it can’t be cancelled. Nevertheless you can still contact us if you want to cancel an order. We may out of discretion cancel the order. If we can’t cancel the order you have 30 days to return the order for a full refund.

Contact us if you want to cancel an order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I placed the wrong order. Can I exchange my order with another?” tab_id=”1592091193906-6808ee70-69c1″][vc_column_text]Yes we may be able to exchange your order if we haven’t already dispatched it. If the price is the same we will exchange it. However, if there is a price difference we will require payment of the balance before dispatch. We will also tell you how to make the extra payment.

Contact us to exchange your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I return my order?” tab_id=”1592091546286-0c0e1a1d-b112″][vc_column_text]Please inform us of your intention to return your order by contacting us first. When you contact us we will give you information about the postage process. Returned goods will only be accepted when we have been informed.

  1. Email us first to obtain postage details. Attach images of the order when you contact us.
  2. The product must be returned to us within 30 days of delivery to you.
  3. The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
  4. If you return your order within 14 days for any reason, we will fully refund you including the postage.
  5. If you return your order after 14 days but within 30 days we will refund you without the postage expect it was damaged.
  6. If the item is damaged by Royal Mail we will fully refund you including the postage.
  7. We strongly recommend that you return the product to us by recorded post.

Contact us to begin the process of returning your order.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_tta_accordion style=”modern” active_section=”99″ no_fill=”true” title=”Hair Colour Question & Answer”][vc_tta_section title=”Which toner would you recommend if I don’t want ash blonde?” tab_id=”1592059156906-f05ce417-e761″][vc_column_text]It would depend on what tone you are looking to achieve. Wella T10 and T28 have a silver tone while T11, T15, T27, T35 have a beige undertone.

Wella Beige Hair Toners

Wella Silver Hair Toners

Wella Ash Hair Toners

Wella Ash Hair Colours

Wella Double Ash Hair Colours

Wella Natural Hair Toners

Wella Red Hair Colours

Wella Warm Hair Colours

Wella Gold Hair Colours[/vc_column_text][/vc_tta_section][vc_tta_section title=”I just used a black box dye on my hair and it turned yellow, what toner should I use?” tab_id=”1592084136944-685f1fba-5ce1″][vc_column_text]This all depends on the shade/tone you are looking to achieve. For silver or grey tone we will recommend using Wella T10 or T28. For Ashy tones, we will recommend Wella T18 or T14 and for a beige tone, we will suggest you use Wella T11, T15, T27 or T35. Below are links to the different hair toners and hair colours.

Wella Beige Hair Toners
Wella Silver Hair Toners
Wella Ash Hair Toners
Wella Ash Hair Colours
Wella Double Ash Hair Colours
Wella Natural Hair Toners
Wella Red Hair Colours
Wella Warm Hair Colours
Wella Gold Hair Colours[/vc_column_text][/vc_tta_section][vc_tta_section title=”My hair is medium brown with yellow high lights what can I use to tone the yellow?” tab_id=”1592085210632-4975186a-74ec”][vc_column_text]This all depends on the shade/tone you are looking to achieve. For silver or grey tone we will recommend using Wella T10 or T28. For Ashy tones, we will recommend Wella T18 or T14 and for a beige tone, we will suggest you use Wella T11, T15, T27 or T35.  We will also suggest you use a 10 Volume Developer to tone just the high lights as 20 Volume may shift the base of the medium brown hair.

Below are links to the different hair toners and hair colours.

Wella Beige Hair Toners
Wella Silver Hair Toners
Wella Ash Hair Toners
Wella Ash Hair Colours
Wella Double Ash Hair Colours
Wella Natural Hair Toners
Wella Red Hair Colours
Wella Warm Hair Colours
Wella Gold Hair Colours[/vc_column_text][/vc_tta_section][vc_tta_section title=”What level of developer should I use?” tab_id=”1592086975681-8b7df564-a906″][vc_column_text]The Wella Color Charm toners are recommended to be used with the 20 Volume Developer. However, if you are using them on highlighted hair we will recommend using the 10 Volume Developer so as not to shift the bass of the darker colour.

Below are links to the different hair toners, hair colours and developers.

Wella Beige Hair Toners
Wella Silver Hair Toners
Wella Ash Hair Toners
Wella Ash Hair Colours
Wella Double Ash Hair Colours
Wella Natural Hair Toners
Wella Red Hair Colours
Wella Warm Hair Colours
Wella Gold Hair Colours
Wella Developers

More questions? Contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I just added highlights to my brown hair and I am looking for a toner to add warmth and dimension” tab_id=”1592090488917-3a16c520-bae0″][vc_column_text]It depends on what level the bleached highlights are. If they are a yellow to pale yellow, we would recommend using the Wella Beige Hair Toners (T11, T15, T27 & T35) as they add the right level of warmth. If your highlights are darker than yellow, we would suggest mixing both a Wella Ash Hair Colour  and Wella Natural Hair Colour. The ash to cancel the brass and the natural to give you the warmth. We would also suggest using a 10 volume developer to deposit only

Below are links to the different hair toners, hair colours and developers.

Wella Beige Hair Toners
Wella Silver/Grey Hair Toners
Wella Ash Hair Toners
Wella Ash Hair Colours
Wella Double Ash Hair Colours
Wella Natural Hair Toners
Wella Red Hair Colours
Wella Warm Hair Colours
Wella Gold Hair Colours
Wella Developers

More questions? Contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What toner is best for brassy hair?” tab_id=”1592817321579-2213feee-f280″][vc_column_text]If your hair is brassy red or brassy orange we will suggest you use our Wella Ash Series or Wella Double Ash Series to combat the unwanted brassy tones. We recommend the double ash series to completely cover any unwanted brass.

If your hair is bleached yellow-pale-yellow, we will suggest you use our Wella toners. T10 & T28 gives a silver finish. T11, T15, T27 & T35 gives a beige finish/outcome. T18 and T14 gives an ash blonde result.

Below are links to the different hair toners, hair colours and developers.

Wella Beige Hair Toners
Wella Silver/Grey Hair Toners
Wella Ash Hair Toners
Wella Ash Hair Colours
Wella Double Ash Hair Colours
Wella Natural Hair Toners
Wella Red Hair Colours
Wella Warm Hair Colours
Wella Gold Hair Colours
Wella Developers

More questions? Contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I just highlighted my hair. And then toned it, although the toner came out darker than displayed and has covered all of my highlights!” tab_id=”1592847372306-21731cdd-8894″][vc_column_text]We will suggest you use a colour remover to revert back to the highlights!

Below are links to the different hair toners, hair colours and developers.

Wella Beige Hair Toners
Wella Silver/Grey Hair Toners
Wella Ash Hair Toners
Wella Ash Hair Colours
Wella Double Ash Hair Colours
Wella Natural Hair Toners
Wella Red Hair Colours
Wella Warm Hair Colours
Wella Gold Hair Colours
Wella Developers

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

More questions? Contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have a bleached blonde hair and want a filler before I go chocolate brown colour. What do I use as a filler?” tab_id=”1592847727177-44d6808c-6311″][vc_column_text]

The filler colours we will suggest are 8G, 7C, 6R and 6RR. Using any or all of these colours in your overall formula will put the depth back into your hair.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Haven’t had colour on my hair in two and a half years and someone told me that this was very gentle on my hair. Is this true?” tab_id=”1592848366914-aa579c84-8ccc”][vc_column_text]

The hair colour itself is gentle. But it is all dependent on the level of developer used. For example, 10 Volume will be gentler that 30 volume on your hair.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I used the Wella T14 along with 050 to tone my yellow orange bleached hair. The majority of my hair is ash blonde but I still have an orange band around my hair? How can I get rid of this?” tab_id=”1592850765145-97709a2b-1126″][vc_column_text]

Our toners are meant to used on yellow-pale-yellow hair. They do not work on orange hair. We will suggest using our Wella Double Ash Series to combat the orange.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My hair is a golden yellow after bleaching. What toner would I use?” tab_id=”1592851793427-42b3ea65-d691″][vc_column_text]

Our toners are meant to be used on yellow-pale-yellow hair. They do not work on orange hair. We will suggest using our Wella Double Ash Series to combat the orange.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I had a previously blonde dyed hair that I dyed with a semi perm brown. It has now washed out and left me with a dark ginger/orange colour. Will toners work?” tab_id=”1592853031390-54ac616d-ed87″][vc_column_text]

Our toners are meant to be used on yellow-pale-yellow hair. They do not work on orange hair. We will suggest using our Wella Double Ash Series to combat the orange.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have bleached my hair with a silver live xl semi dye and its washing out now. Will Wella T18 make it lighter?” tab_id=”1592854698107-a6eff0c1-a18e”][vc_column_text]

It depends on the volume of developer you use. If you use the T18 with the 20 volume it will make it one level lighter. If you use the 10 volume it will just deposit the colour.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Dyed the underside of my hair blonde of my original brown hair. Will toner help it?” tab_id=”1592852128255-6d48d222-813c”][vc_column_text]Our toners give accurate results on bleached yellow-pale-yellow hair. If you have coloured your hair we will suggest removing the colour with a colour remover and then applying the toner for accurate results.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I currently have bright purple hair, which didn’t cover very well and want to go back to a nice natural blonde. However, having bleached my hair before going purple, I’m not sure what to do and I have so much breakage due to the bleaching. How can I get rid of this horrible purple and be blonde again?” tab_id=”1592855337768-8f67472f-2a17″][vc_column_text]

Removing purple hair colour
Removing purple hair colour

We will suggest using a colour remover to remove the purple. Then optionally, use one of our Wella toners to remove the unwanted brassy. T10 & T28 gives a silver finish. T11, T15, T27 & T35 gives a beige finish. T18 and T14 gives an ash blonde result.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have Wella T18?” tab_id=”1592858042649-d54fbaf3-d94f”][vc_column_text]Yes we have Wella Color Charm T8 Lightest Ash Blonde.

Below are links to the different hair toners, hair colours and developers.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I got an ombré and I don’t like the distinctive line and would like to tone the two colours” tab_id=”1592858926707-9bd2aece-4c69″][vc_column_text]If your hair is coloured we will suggest using the darker tone and blending it into the lighter tone.

If your hair bleached we will suggest using two different permanent colours and melting them into each other.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My hair level 7 has a lot of gold and a little brass in the highlights. The gold look is all through. What is my best toner for an ashy look?” tab_id=”1592864998130-83f8c25e-ce28″][vc_column_text]We will suggest you use the Wella Double Ash series especially 7AA Medium Blonde Intense Ash to combat the unwanted gold tones.

Please use toners and hair colours on bleached hair only. If your hair has been previously coloured we will suggest you remove the colour to get accurate results.

Have a specific question?
Click the chat button below to chat with us. Leave a message, order enquiry or question regarding your hair, and our hair specialist will contact you shortly. Remember to enter your email address.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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